Returns & Refunds

AIREM Living – Returns & Refunds Policy

At AIREM Living, we want you to be satisfied with your purchase. If you are not completely happy, you may request a return in accordance with the policy below.

1. UK Returns Only

This Returns & Refunds Policy applies to orders delivered within England and Wales 

2. Return Eligibility

To be eligible for a return, items must:

  • be returned within 14 days of delivery

  • be unused, unworn, and in resalable condition

  • be returned in their original packaging

  • include any accessories, tags, instructions, and proof of purchase

We reserve the right to refuse any return that does not meet these conditions.

3. Non-Returnable Items

We do not accept returns for:

  • sale items

  • made-to-order, personalised, or bespoke items

  • items damaged through misuse, neglect, accidental damage, or normal wear and tear

  • gift cards, if applicable

  • any item marked as non-returnable at the time of purchase

4. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery and provide:

  • your order number

  • a description of the issue

  • clear photographs of the item and packaging

Where appropriate, we will offer a replacement or refund in line with your statutory rights under UK consumer law.

5. How to Request a Return

To request a return, please contact us at:

contact@airemliving.com

Please include:

  • your full name

  • your order number

  • the item(s) you wish to return

  • the reason for the return

If your return is approved, we will send you instructions for returning the item.

6. Return Postage

Unless an item is faulty, damaged, or incorrect, the customer is responsible for the cost of return postage.

We recommend using a tracked delivery service, as AIREM Living is not responsible for items lost or damaged in return transit.

Original delivery charges are non-refundable unless otherwise required by law.

7. Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

If approved:

  • your refund will be made to the original payment method

  • refunds will be processed within 14 days of receiving and approving the return

  • your payment provider may take additional time to show the refund in your account

8. Exchanges

We do not offer exchanges. If you would like a different item, you will need to place a new order separately, subject to availability.

9. Order Cancellations

You may request to cancel an order before it has been dispatched. If your order has already been shipped, you will need to follow the returns process once it has been delivered.

10. Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable UK consumer law, including your rights in relation to faulty, misdescribed, or not-as-described goods.